What is your returns & exchanges policy?
Merchline has a policy of free returns. If you are not 100% satisfied with your items, you may return your order for a refund on all eligible merchandise (Original shipping charges are non-refundable). Our return policy is effective for up to 60 days from when the order is fulfilled.
We want you to have the best experience when shopping online with us, so if for whatever reason you’re not happy with your purchase, please follow the easy steps below to place a return or exchange:
Returns/Exchanges (*International customers see instructions below)
- Step #1 - Click Here to visit our Returns Portal to initiate your return or exchange
- Exchanging for the same item in a different size? Please select Exchange for new size in the return portal
- Returning or exchanging for a different item? Please select Return Item in the return portal
- Step #2 - We will email you a pre-paid return shipping label
- Step #3 - Package and ship your return, and include a copy of the packing slip if possible. That’s it!
* International Orders
Since this is an international order, we are unable to provide our international customers with a pre-paid return label (dang!). As a result, we ask that you cover the cost of the return shipping. We will refund the order in full with the exception of the original shipping cost.
- Step #1 - Click Here to visit our Returns Portal to initiate your return or exchange
- NOTE! - Due to shipping constraints, we are unable to facilitate exchanges or provide return labels on International orders
- Step #2 - Package and ship your return, and include a copy of the packing slip if possible.
Please send your return package to:
Merchline.com
RE: Excision
400 Roberts Road
Oldsmar, FL 34677
USA
And that’s it!
*and feel free to include a fun note for us to hang up at the office! :)
* The “Fine Print”
Returned items must be unworn / unwashed, undamaged, in a re-sellable condition and in any applicable original packaging (not having original poly bags is ok). All music items must be unopened and in original packaging. *Our one exception for music purchases is that all sales including digital content are final. If a physical album contains a digital download include, it is also unable to be returned.
What if I received incorrect or defective product with my order?
Doh! Obviously, if you received a wrong or defective item with your order, we will be sure to make it right. Please contact us at support@excisionmerch.com
