Refund policy

Eligibility

Returns and exchanges are accepted within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags and packaging. Music and media products such as vinyl, CDs, DVDs, and cassettes must be unopened and sealed.

Non-Returnable Items

Certain items are not eligible for return, including:

• Custom/personalized products
  
  

• Made-to-order products
  
  

• Print on Demand items
  
  

• Signed items
  
  

• Limited edition items
  
  

• Sale or discounted items marked as final sale
  
  

• Mystery packs or mystery boxes
  
  

• Items purchased on-site at festivals, concerts, pop-ups, or other live events
  
  

• Opened music or media products
  
  

How to Start a Return

Customers can use our return portal to create and download a free shipping label. Unauthorized returns will not be accepted. 

Please include:

• Your order number
  
  

• The item(s) you wish to return
  
  

• The reason for the return
  
  

• Photos if the item is damaged, defective, or incorrect
  
  

Customers are responsible for return shipping costs unless the item is defective or an error was made on our part. We strongly recommend retaining tracking details for all returns.

Defective or Damaged Items

Defects or damages must be reported within 14 days of delivery and must include photo confirmation.

Items sold as "blemished," "imperfect," or "as-is" are final sale and are not eligible for return due to disclosed cosmetic defects.

If approved, we may offer a replacement, refund, store credit, or another appropriate resolution depending on inventory availability and the nature of the issue.

International Returns

International customers are responsible for return shipping costs unless the item is defective or an error was made on our part.

Due to increased international shipping fees, customs requirements, and carrier limitations, prepaid return labels are not provided for international returns unless required by applicable law.

Original shipping charges, duties, taxes, customs fees, and other import-related charges are non-refundable.

European Union Consumers

If you are a consumer residing in the European Union, you may have additional statutory rights regarding your purchase, including a right of withdrawal for eligible purchases.

Information regarding the right of withdrawal, instructions for exercising that right, and the withdrawal form can be found on our EU Withdrawal Form page available through the website footer.

Nothing in this Returns and Exchanges Policy is intended to limit any rights available under applicable law.

Event Purchases

Merchandise purchased on-site at festivals, concerts, pop-ups, or other live events is final sale.

We do not offer refunds, exchanges, or cancellations for event merchandise unless the item is defective or another exception is required by applicable law.

If you believe you received a defective item at an event, please contact our support team and provide proof of purchase and photos of the issue. Each request will be reviewed individually.

Return to Sender (RTS) Packages

If your package is returned to our fulfillment center as undeliverable, it will be processed as a Return to Sender (RTS) package.

This may occur due to:

• Incorrect or incomplete shipping address
  
  

• Missing apartment, suite, or unit number
  
  

• Refusal at delivery
  
  

• Failure to pay duties, taxes, or customs fees
  
  

• Multiple failed delivery attempts
  
  

Once the package is received and inspected, a refund may be issued for the item(s), minus original shipping charges.

International RTS packages will be refunded for the item(s) only. Original shipping charges, duties, taxes, customs fees, and other import-related charges are non-refundable.

If a reshipment is requested and available, a new shipping fee must be paid before the order is resent.

Address Errors

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us immediately. While we will make reasonable efforts to update an address before shipment, we cannot guarantee modifications once an order has entered processing or fulfillment.

Orders returned due to an incorrect address provided at checkout are not eligible for free reshipment.

Refunds

Refunds are issued to the original payment method within 7–10 business days after inspection.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

Exchanges are not permitted at this time.